Q: How long will it take before I receive my order?
A: Orders are normally shipped out within 3~5 working days after payment has been made.
Q: What happens if items are missing from my order?
A: Kindly contact us via our customer feedback form complete with the photograph of the items/ package you have received.
Q: What happens if the items received are damaged?
Q: What happens if the items delivered are incorrect?
Q: Why the items received are different packaging from the live broadcast?
A: The product has new packaging however the content is the same.
Q: Why does it take so long for me to receive my order?
A: Kindly contact us via our customer feedback form.
Q: Can I arrange self-pick-up?
A: Yes. This can be arranged.
Q: Why I cannot log in to my account?